If it is for our merchandise quality problem or if the product is damaged, just return it to us in its original condition within 3 days from the time you received it.
Every purchase is backed by our 100% satisfaction guarantee. If you're not happy with your purchase, just send it back to us within 3 days from the time you received it and get your order refund. Please keep in mind that refunds are for the cost of the merchandise only and any shipping charges are not refundable, which means we have to deduct the shipping from the refund.
If you return a product that has been used, worn, altered, is missing items or is without the original packaging or tag, it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. We have to have this rule on returns because people buy products, use them for their short-term purposes and return them, so please do make sure the returned product is brand new or we can only be sorry about the refunds.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Once your return has been received by us, you will get a refund on the same day.
All the cancellations should be done within 24 hours to make sure the cancellation for a full refund is available. Beyond the time limit of 24hours, extra fees which value 20% of the order's cost will apply to cancellations even if the order has not been shipped. For those orders that have already shipped cannot be canceled and will be treated as returns.
To cancel an order, you can get in touch with us by clicking live chat on the page or just send the E-mail to firstname.lastname@example.org. The reference standard is according to the time we get your E-mail.